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FAQ
Solang is an Egyptian kids’ clothing brand for ages 6 months to 16 years, made in our own factory in 10th of Ramadan City and sold on solangshop.com and in our branches. Here are answers to the most common questions about delivery, payment, exchanges and sizes; if your question is not here, message us on Facebook or Instagram.
How long does delivery take, and which governorates do you deliver to?
Delivery takes 2 to 5 days from order confirmation, and we deliver to all governorates of Egypt. We ship within Egypt only.
How much is shipping?
Shipping depends on your governorate. EGP 100 for Cairo, Giza, 6th of October, Helwan, Alexandria, Beheira, Kafr El-Sheikh, Gharbia, Monufia, Qalyubia, Dakahlia, Damietta, Sharqia, Port Said, Ismailia and Suez; EGP 110 for Beni Suef, Faiyum and Minya; EGP 120 for Matrouh, Qena and Sohag; and EGP 140 for Asyut, Luxor, Aswan, New Valley, Red Sea, North Sinai and South Sinai. The exact amount is shown at checkout before you confirm your order, and the details are in our Shipping & Delivery policy.
How can I pay?
You can pay cash to the courier on delivery, with no extra fee for paying cash, or pay online by card or in installments. The shipping cost for your governorate applies either way.
How will I know my order is confirmed?
Your order is confirmed once you receive the confirmation message, and we may contact you to confirm your address or size. If an item is out of stock or there is a pricing error, we will contact you, and if the order is cancelled we refund the amount you paid for the item.
I have a question about my order or want to know where it is. What should I do?
For any question about your order or to find out where it is, message us on Facebook or Instagram with your order number.
Can I open the parcel or check and try on the clothes before I pay and receive it?
We ship with the best courier companies, and your parcel arrives sealed exactly as it left us, so you can be sure the item reaches you in its original factory condition and nobody opened it before you. That is why you receive the parcel and pay first, then open it and try everything on at home. If there is any problem after delivery, you have 14 days to exchange or return: message us on Facebook or Instagram with your order number; the details are in our Exchange & Return policy.
Can I exchange a size or an item?
Yes, you can exchange any item (except socks and tights) within 14 days of delivery, as long as it is unworn, unwashed and still has its tag. The first step, always: message us on Facebook or Instagram with your order number and the item you want to exchange, and choose what suits you: an exchange at the nearest branch (after we notify the branch) or through our courier, and we arrange it with you. You pay the shipping for a courier exchange, unless the item has a manufacturing defect or you received the wrong item, in which case we cover all shipping.
Can I return an item and get my money back?
Yes, you can return any item (except socks and tights) within 14 days of delivery, as long as it is unworn, unwashed and still has its tag. The first step, always: message us on Facebook or Instagram with your order number, choose what suits you, and we arrange the return with you: at a branch (after we notify it) you get your money back in cash at the branch right away; with our courier, the amount is transferred to a mobile wallet (not InstaPay) once the items reach our warehouse, with shipping costs deducted.
What if an item is defective or I received the wrong item?
If an item has a manufacturing defect or you received the wrong item, we exchange it and cover all shipping costs. Message us on Facebook or Instagram with your order number within 14 days of delivery.
What ages are your clothes for?
Our clothes go from 6 months to 16 years: the smallest clothing size is 6-9 months, and only socks and tights start at 0-6 months. The largest size is 16 on some jeans and pants, while most sweaters, T-shirts and sets stop at size 12-13 or 14. The sizes available for each item are listed on its page.
How do I choose the right size for my child?
Our sizes are labelled by age: months for babies (such as 6-9 and 12-18 months) and years for kids (such as 4-5 or 8). To compare with your child’s body measurements, see our Size Chart. If you are still unsure between two sizes, message us on Facebook or Instagram with your child’s age.
Is the color the same as in the photo?
We do our best to make our photos match the product, but colors may look slightly different depending on your screen. If you do not like the color when the item arrives, you can exchange or return it within 14 days: message us on Facebook or Instagram with your order number; the details are in our Exchange & Return policy.
Where are the clothes made, and what fabric are they?
We make our clothes in Solang’s own factory in 10th of Ramadan City, Egypt. Our melton is cotton fleece. If you cannot find the fabric in an item’s description, message us on Facebook or Instagram and we will tell you.
Do you have branches, and where can I find their addresses?
Yes, we have branches in several governorates. On our Branches page, pick your branch to see its address and phone number. If you want to exchange or return an online order at a branch, message us on Facebook or Instagram first with your order number so we can notify the branch, then bring the item and your order number within 14 days of delivery.